Last seen location is outdated or tools are not being detected by the mesh network.

1) Ensure Location Services are enabled for MILWAUKEE® ONE-KEY™

2) Verify Bluetooth is enabled and working

3) Check that tool has battery charge and is powered on

4) Walk within 100 feet of tool with app open

5) Allow app to run in background for automatic updates

6) Ensure other ONE-KEY™ users are in the area to expand mesh network

7) Check for tool firmware updates

Bluetooth® tracking tags are not being detected or providing accurate location data.

1) Check battery level on TICK device (typically 1-year lifespan)

2) Press and hold TICK button for 3 seconds to activate

3) Ensure TICK is properly attached and not damaged

4) Remove and re-add TICK to inventory

5) Test "Find" function when standing next to device

6) Replace TICK if battery is depleted

Location history fails to update or show events.

1)  Ensure Precise Location is enabled (Always)

2)  Ensure Bluetooth® and Background Refresh are enabled

3) Update the ONE-KEY™ app and ensure your iOS device is up-to-date

4) Update tool firmware

5) Reset network (last resort)

Hard to pinpoint tool on site.

1) Use Find Item → Blink Light

2) Walk until the signal bar moves to Strong within ~100 ft

No location updates or tracking features are disabled.

1) Enable Bluetooth® and Location services in device and ONE-KEY™ settings. 

2) Ensure tracking permission are all enabled.

Tracking accuracy is poor - only approximate location is available.

1) Navigate to settings.

2) Choose the ONE-KEY™ app.

3) Naviagte to Location and toggle 'Precise Location' ON.

Tracking functionality lost after iOS 13/14 update.

1) Re-enable Bluetooth® and Location permissions to 'Always' in iOS settings.

Only the MX FUEL™ REDLITHIUM™ 6.0 Ah Battery, MX FUEL™ FORGE™ 8.0 Ah Battery and MX FUEL™ FORGE™ 12.0 Ah Battery are ONE-KEY™ enabled.

Add a Tracker or Bluetooth® Tag to others to add them to your ONE-KEY™ inventory.

Location history is displaying old location updates.

Updates only occur when the missing tool is near an active ONE‑KEY™ app.

Not receiving alerts when crossing geofence.

1) Enable Background App Refresh.

2) Set Location permission to 'Always' (and Precise on iOS).

Note: To receive notifcations via email, users must add their email address to ONE-KEY™ through a browser.

ONE-KEY™ uses Bluetooth® crowd-sourcing, not GPS. Location updates only occur when the tool comes within ~100ft of a device running the ONE-KEY™ app. If no ONE-KEY™ user passes near the tool, the location will not update.

1) Check the last know location in the app - this is the last point any ONE-KEY™ app detected the tool.

2) Encourage all site crew to run the ONE-KEY™ app in the background to expand the detection network.

3) Contact MILWAUKEE® support with the tool serial number to assist with recovery.

4) For real-time location tracking, attach a dedicated GPS tracker to high-value tools.

5) Use the Tool Lock feature to render the tool unusable if you believe it has been stolen.