Rapid Resolve

We are continuously reimagining our service processes to create a smoother, easier journey for end users while delivering practical and efficient solutions for our authorised distributors.

For product categories that cannot be economically or safely repaired - such as hand tools, PPE, and defective batteries that are difficult to transport across Europe - we developed Rapid Resolve, an innovative exchange programme designed around speed, simplicity, and customer satisfaction.

With Rapid Resolve, eligible defective products can be exchanged directly in participating retail stores, allowing end users to receive an immediate solution without the delays associated with traditional repair processes. This approach significantly improves product availability, reduces transportation throughout the service network, and supports our commitment to lowering environmental impact by minimising unnecessary logistics and carbon emissions.

The result is a faster, more convenient customer experience that benefits end users, distributors, and the environment alike.